Shipping policy
Shipping Policy
Last Updated: July 2026
At Medizas Health Care Services, we are committed to delivering your healthcare products safely and on time. Please read our Shipping Policy before placing an order.
Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or high order volumes, processing may take slightly longer.
Delivery Time
Estimated delivery times are:
| Location | Estimated Delivery |
|---|---|
| Major Cities (Pakistan) | 2–4 Business Days |
| Other Cities & Towns | 3–6 Business Days |
| Remote Areas | 5–8 Business Days |
Please note that delivery times are estimates and may vary depending on courier services and local conditions.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the total weight of your order.
From time to time, Medizas Health Care Services may offer:
- Free Shipping promotions
- Discounted shipping on selected products
- Limited-time shipping offers
Any applicable shipping charges or promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive:
- A shipment confirmation email or SMS (where applicable)
- A tracking number to monitor your delivery
Please allow up to 24 hours for tracking information to become active.
Delivery Attempts
Our courier partner will make reasonable attempts to deliver your order.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept the package
the order may be returned to us. Additional shipping charges may apply for re-delivery.
Shipping Address
Please ensure that your shipping information is complete and accurate before placing your order.
Medizas Health Care Services is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier operational delays
- Natural disasters
- Government restrictions
- High order volumes
We appreciate your patience in such situations.
Damaged or Missing Orders
If your order arrives:
- Damaged
- Incomplete
- Incorrect
Please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:
- Your Order Number
- Clear photos of the product
- Photos of the package (if damaged)
International Shipping
Currently, Medizas Health Care Services ships within Pakistan only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it:
- Check with family members or neighbors.
- Contact the courier service.
- If the issue remains unresolved, contact us within 7 days of the delivery date.
We will work with the courier to investigate the matter.
Contact Us
For any shipping-related questions, please contact:
Medizas Health Care Services
📧 Email: medizashealthcareservices@gmail.com
Our customer support team aims to respond to all inquiries within 24–48 business hours.
Thank you for shopping with Medizas Health Care Services. We appreciate your trust and are committed to delivering your healthcare products safely and efficiently.